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Q: |
What's the difference between the
trial version and registered version? |
A: |
Actually there
is no functional difference between a trial version and the
full version. However, there is a 15-days limitation of the
trial version, with a watermark on the output files. What's
more. the trial version can't be activated when it expired.
As registered version users, you then be entitled to get the
free upgrade within a certain version and recieve the technical
support from us. |
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Q: |
I'm having problems downloading
files from this site. What can I do? |
A: |
For trial versions,
beta versions, we usually provide more than one download URL
for you. Therefore, if the download failed on your first attempt,
please try again by clicking another one.
If you have tried all the sites listed but are still having
problems, please check your Internet connection to make sure
your connection is working properly. If you are sure your
Internet connection is fine, it could be a problem with our
server. Sometimes this occurs when the Internet is at its
busiest, but the situation will only be temporary. Please
try downloading again after a couple of hours.
If you are still experiencing problems
downloading, report a downloading problem to our "Customer
Service Center". We'll fix the problem ASAP.
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|
Q: |
What should I do If I want to upgrade
the program to the latest version. |
A: |
There're two approaches
for you to have your program upgraded.
I. Visit our site to check out the latest
info of the program. We always provide our users with the
up-to-date download URL. And indicate the new release on
then index of the webpage. You just download the new version,
and install on your computer. Note: Please make sure that
you have the former version uninstalled already.
II. Since it is available for you to upgrade
the version online, you can directly click on the button
on the interface of the program, and start the upgration.
It may automatically connect with the recently released
version.
We now suggest that you choose the
first option to upgrade as you may get more info about from
our website.
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|
Q: |
What can I do if I haven't got my
unlock key after payment? |
A: |
There are some reasons
why this could happen.In most cases, it is caused by that
the registration email is held back as "SPAM" by
your email provider.
Actually, you can enter "support.wondershare.com"
to get download URL and keycode by yourself. Do as follows:
Visit "support.wondershare.com",
log on with your user name (E-mail) and password. Enter "My
orders" section and click the "resend" button.
Subsequently the keycode email will be sent to your inbox
imediately.
Moreover, if you forget your password,please click over the
section"If the password is not available, please click
here to retrieve it". Then at the bottom of the page,
type in either your E-mail address or an order No. for the
product to verify your identity. You can get your password
afterwards. |
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Q: |
Can I get technical help from your
Customer Service Center as a trial version user. |
A: |
Technical support is only
provided to registered users. But your are still welcom to
visit the Customer Service Center to submit your troubles
in payment, download, or something else. |
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