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FAQ

Take a look at below Frequently Asked Questions (FAQ) first for expert answers to most questions.

Q: What can Video to Flash Encoder do for me?
A: Wondershare Video to Flash Encoder is a strong, versatile yet easy-to-use software to turn your favorite video into smaller, easily distributable Flash file. With this amazing tool, you can turn a home video into a complete, professional quality Flash movie to share with others.

Q: What are the differences between personal license, business license and site license?
A:
Wondershare Video to Flash Encoder is licensed on a "per-computer" basis. This means you must purchase a license for each separate computer that the software will be installed or used on, regardless of the number of people using the computer.
Site License gives the legal ability to produce copies of a piece of software for a given location. This is granted by our company (for a fee) to a location that needs many copies of a particular piece of software.
Personal License is for personal usage only.
Business Licenses are required for all businesses. If you want to use our software for commercial purposes, a Business License for each copy is required.

Q: What are the differences between trial version and registered version?
A:
In trial version, there are water marks on your generated Flash, and you can only use this software up to 15 days. After you pay for it you can get the registered one and we assure that you can enjoy our free upgrades and timely after-sale services.

Q: What operating system does this program require ?
A:
Window2000/XP/2003, Processor (CPU) :Pentium III/Athlon 500 MHz or above (Pentium IV 2.4 GHz Recommend). DirectX 8.1 or above. Hard Drive: 500MB Free Space or above . Macromedia Flash Player: Flash Player 8.

Q: What can I do if I lost my key code ?
A:
Please login into our Customer Service Center with the order No. and the full version No. of your program and we will generate a new code for you.

Q: What can I do if the license name and the register key don't match?
A:
Have you uninstalled the trial version and cleared up the install folder thoroughly? If not, you should do it and re-download the program from the URL we sent you because the trial version is not registerable. Also, please note that you should type in the register key code in caps. If you still cannot register this software, please feel free to contact our Tech support.

Q: What can I do if I keep getting the information "the register key is expired"?
A:
First, please make sure the trial version has been completely uninstalled, and then check the time of operating system to insure it is set correctly. If you still can't sort it out, please feel free to contact us.

If you can't find the answers to your questions in our FAQ, please visit our 'Customer Service Center' for help.Thank you!

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